Patient testimonials

Watch the Success Stories

We’re not just putting on braces or clear aligners. We’re adding value to people’s lives. Check out some of these life-changing stories below.

 

Check out what our patients are saying about their experience with us!

Samuel B.
14:24 16 Jun 22
I’ve been visiting the office for the last 3 years and had braces for 2 years. They supported me up until jaw surgery and after surgery. I could not be happier with the results. My smile is perfect now and i have the doctors to thank. I have had wonderful experiences with all 3 doctors that have been kind and transparent. I recommend this office to anyone who needs braces.
Erika G.
18:13 10 Jun 22
Doctors and staff are caring and attentive. Loving my new smile!
Cameron N.
21:56 24 May 22
1st appointment was great.
Tyler S.
12:38 20 May 22
It’s been a long ride but man am I happy with the result. You are in great hands here at Cassinelli Shanker & Baker. Very happy with how my teeth turned out. Would definitely recommend.
Shredded G.
19:35 10 May 22
My teeth look 10x better thanks!!!!!
Angelina K.
13:55 03 May 22
Highly recommend everything from this orthodontist! My experience with Invisalign as a college student has been exactly what I had hoped for. The doctors and staff are extremely friendly and are always open with their professional opinions! If you are looking to have dental work done right, this is the place for you!!
Steven S.
13:09 29 Apr 22
Wonderful staff who is well versed in treating their patients!
C.B M.
13:10 01 Apr 22
The staff is always courteous and so kind. We've never had to wait more than 5 mins to been seen. I’ve had the best experiences, from my children to my own care and service. I wouldn’t recommend going anywhere else.
Kelly C.
13:49 22 Mar 22
Doctors and technicians were a great group of people. I can’t say enough good things about everyone at the West Chester office. They were super helpful in helping me achieve my goals and exceeded my expectations.
Edna
16:56 17 Mar 22
Great Orthondontist team! Two years of treatment went by fast and my smile is better than ever. They are really kind and answered all of my concerns and questions throughout the procedures. They even gifted me a bottle wine to celebrate my new smile. Highly recommend!
Jennifer B.
14:34 07 Mar 22
Very professional staff. Appointments on time and ample Follow up. Great work !
Max 1.
22:00 04 Mar 22
Always professional, accommodating, and they get results. Both my kids used this group for their braces. Would absolutely recommend!
Kate J.
18:21 02 Mar 22
I love my new smile 🙂
Nancy T.
16:19 01 Mar 22
Great staff! Everyone always smiling and helpful. Doctors are attentive and pleasant to work with!
Terry H.
15:45 11 Feb 22
The best practice for orthodontics in Cincinnati! The doctors and staff are excellent and everyone is very friendly. Mine was not the easiest case and I’m very happy with the results! I highly recommend them!
Colette L.
20:25 06 Feb 22
Great location, friendly staff, and eager to help!
Savannah J.
00:14 14 Jan 22
very happy about my smile
Kevin C.
21:13 11 Jan 22
Just got my braces off after two and a half years of treatment. They've been very helpful and supportive in helping me with my braces. Very professional and friendly, would recommend for those who want to get braces.
Carin M.
14:06 07 Jan 22
Great orthodontics care and service.
amanda D.
19:47 04 Jan 22
Everyone was really nice
Tyr M.
12:53 29 Oct 21
Very good service and workers.
Tricia C.
21:11 19 Oct 21
I definitely recommend coming here if your child needs braces. They're very good and patient with your kids and helping them overcome any fears that they have about the dentist. My daughter now has a perfect smile 😃
Kristi C.
15:43 18 Oct 21
Everyone was very friendly and made us feel like we were among friends or even family. Service was above expectations!
Yashdeep S.
23:15 11 Oct 21
Top notch service from start to finish. I love, love, love, when there is a good experience where business genuinely cares about their customers. I appreciate the honesty and was shocked that the first consultation is free of charge. I would have happily paid for that quality of service.
Frances O T.
13:45 28 Sep 21
Great service and friendly staff!
Jennifer M
22:36 23 Sep 21
Even through the pandemic I felt this office was professional and efficient. The staff is very kind and did their jobs well.
Samantha C.
14:26 12 Aug 21
The staff was friendly and professional. I was happily surprised with how quickly my son was able to get scheduled for a consultation and how quickly we were able to get him scheduled to get his braces.
Random P.
17:26 30 Jul 21
They’ve always been the sweetest to me and I LOVE my new smile!! Everybody is just so positive and I love the energy that is always in the building 🙂
Rosalind S.
21:12 20 Jul 21
Super nice and professional! They make getting your teeth worked on easy!
Valiant F.
21:19 15 Jul 21
Prices were reasonable. All employees were very polite, cheerful, and helpful throughout our entire journey. Orthodontists were great. Everything was explained well and the whole process was easy, even during COVID. Excellent notifications. They sent information out before I even thought to ask. Many thanks for a job well done and easy on the parents.
Anneke B.
13:59 15 Jul 21
Great customer service & atmosphere!!!
Paige Falk (.
17:23 12 Jul 21
I’ve been going to them for almost 10 years now for my orthodontics and my smile is perfect. I had a very bad jaw, and very crooked teeth, but they fixed it and now I love my smile. Thank you!
Elizabeth S
18:45 08 Jul 21
I went as a new patient - needed a routine repair to a permanent retainer. The staff were nice on the phone, were able to tell me the cost of the appointment ahead of time, and got me an appointment within 3 business days and accommodated my vacation schedule. At the appointment there was almost zero wait time, the dr answered all of my questions, and the repair was painless and seems thorough. I would go back if I needed to and would recommend.
Lety
23:38 02 Jul 21
Very Professional
Michelle K.
20:01 29 Jun 21
They are a great practice and have been very pleasant with my daughter for the last 2.5 years.
Amy L.
16:26 08 Jun 21
My son just got his braces off, and we are absolutely thrilled with the results!!! I can’t stop looking at his beautiful smile! Drs. Cassinelli, Shanker and Baker and staff were incredibly kind and confident in their work throughout the process. We could not be happier! I highly recommend Cassenelli, Shanker, & Baker for all your orthodontics needs!
YoGabba G.
15:11 28 May 21
Great doctors and staff! Recommend to go here!!
Cole B.
14:05 28 May 21
Very friendly doctors and staff. I had a great experience with amazing results.
Jessica W.
21:23 14 May 21
Wonderful staff and doctors! Great experience and highly recommend.
Shiftybug
01:42 14 May 21
Amazing. Front desk receptionists are welcoming, the staff there are understanding and so kind. The doctors are awesome. Loved the results!
Max S.
21:54 28 Apr 21
I’ve got straight teeth now
Sean S.
18:56 27 Apr 21
Teeth feel grate... only time braces broke was because I did not follow the guidelines
David B.
18:24 23 Apr 21
I was very happy with the results and the professionalism of Cassinelli, Shanker and Baker. The whole staff was a pleasure and the way they handled COVID just proved what a competent group they are.
Cole H.
19:52 20 Apr 21
Great experience, couldn’t have asked for anything more
Taylor G.
23:33 07 Apr 21
If you want the best of the best opinions for orthodontic treatment, go here! Drs. Cassinelli, Shanker, and Baker are very meticulous in their work, are confident, personable, and honest. I would classify them as THE experts in orthodontics. The West Chester and Blue Ash offices run extremely efficiently and I never had an issue with appointments.
Barbie S.
20:35 24 Mar 21
I had an amazing experience! They are kind, compassionate, and it is such a pleasurable place to get orthodontic work 🙂 I would highly recommend! Anne, Bethany, Phyllis, and Dr. Shanker thank you a million! You were all amazing!!!
Cheryl C.
20:50 17 Mar 21
This practice is fabulous in every aspect and they have a great staff! Every assistant that I came into contact with is professional, caring and efficient. The physicians are top notch! I highly recommend this orthodontist practice.
Rob D.
16:20 17 Mar 21
I took my 12 year old with special needs in for a consult. They were very patient and accommodating to our needs and answered all of my questions. They did not push their services on us and gave us what I believe were honest answers about what was necessary and what was not.
Nathan C.
21:34 10 Mar 21
Every time we come in the staff is so friendly and informative. Always smiling and courteous to everyone! Top notch service with a smile 😊
Jennifer T.
17:14 04 Mar 21
Highly recommend. They are professional and provide amazing patient experience.
Brian U.
18:00 02 Mar 21
This place is amazing. High quality people that make high quality smiles!
ava W.
14:20 25 Feb 21
staff were always super nice!! just got my braces off and i’ll miss the amazing staff
Hannah P.
18:35 17 Feb 21
had braces for three years and my teeth came out looking fabulous!
Molly T.
19:16 03 Oct 20
Phenomenal practice!
Caleb D.
19:09 17 Sep 20
3 years of appointments took good care of me.
ry
13:38 21 Jul 20
great!! friendly workers and explained what was happening along the way.
Cindy L.
18:22 13 Nov 19
Very happy with our braces experience
Brittany D.
15:28 25 Aug 19
My experience with Cassinelli & Shanker Orthodontics was absolutely amazing! I have always wanted braces my entire life and as a child I wasn’t lucky enough to have them. Here I am now mid 20s, with a perfect smile and I could never be happier. These Drs are simply amazing at what they do. They don’t make you feel embarrassed for your teeth, they explain throughout your entire process what is needed and expected and are there for you always if you have any questions. Their team is also wonderful. Everyone there is very friendly and actually care about you. I am so glad that I went with my gut and took care of something I wanted my entire life and I honestly couldn’t do it without their help. Thank you Cassinelli & Shanker Orthodontics for fulfilling my dreams and making me actually happy to smile now! You guys are awesome! 😁
Rebecca S.
18:21 16 Aug 19
As an adult getting braces I was somewhat particular about where I would go. I loved going here. Every time I was in they were welcoming and helpful. They always addressed any issues or concerns I had immediately and took their time to understand my concerns and explain their answers. I saw many adults and many children during my time with braces and everyone was treated well. I would highly recommend Cassinelli and Shanker if you’re looking into braces.
William B.
13:25 10 May 19
Very happy with my end result teeth!!
Max T.
19:02 17 Apr 19
Great and the braces were off fast
ryan O.
13:10 12 Apr 19
I have a huge fear of the dentist/anything related to dental care, so when my permanent retainer of 14 yrs came loose and moved a tooth, I was terrified. I randomly called Cassinelli & Shankers office and made an appointment. They couldn’t have been nicer! The staff, techs, & orthodontists were all so kind and eased any fears I had. I ended up doing the Invisalign trays and they worked really well! I love that I can text the office if I need to and I always received a quick reply. If I ever need any more ortho work, I’ll definitely come back to this office. (I really hope I don’t though! 😂)
Laurie S.
18:29 13 Mar 19
THe best in service and skills!!! Thank you so much.
Lydia H.
18:57 20 Feb 19
All the staff is very very friendly and welcoming and I was felt comfortable every time I came in
Beth T.
17:43 15 Jan 19
Overall great experience. Everyone was friendly and helpful. It runs smoothly and they are always on time.
Chef L.
22:05 13 Dec 18
Before, during, and after my daughters consultation, the staff was so nice and friendly!!!! My nerves were already on level 15 before we arrived at the appt. However, listening to the staff break down the results really put my mind at ease. Being there made us feel like we were home. I HIGHLY RECOMMEND DR. CASSINELLI....
Katie A.
22:19 18 Oct 18
The Staff was extremely nice and understanding!! And the office it’s self was so nice!!
Caroline K.
20:26 12 Oct 18
I have had a great experience. I first starting going there in 4th grade and now I am a senior in highschool. All the assistance are so nice, and both Dr. Cassinelli and Dr. Shanker are great! Highly recommend going here for orthodonture.
Carey C.
17:38 20 Sep 18
My son went through his orthodontics treatment here and we’re very pleased with the results. The staff is super nice, too. I’ll be back when my youngest is ready for braces!
Amy B.
18:40 05 Sep 18
The entire staff was great to work with in both offices. I was pleased throughout the entire process and my end result was exactly what I had hoped.
Pam B R.
17:01 17 Aug 18
Skilled people who are good at what they do. Pleasant, flexible and best of all, organized.I recommend them highly.
FallBurger
15:59 24 Jul 18
I had a transition from one orthodontist to this one during my time with braces and it went very well.
Ami K.
13:46 18 Jul 18
The service, the space, and Dr. Shanker himself far exceeded my expectations - PHENOMENAL!
Jay P.
14:33 22 May 18
Dr. Cassinelli and Shanker are colleagues (I'm also an orthodontist) of mine and amazing orthodontists. I no longer live in the area but I find myself referring friends to their office. They are gifted practitioners and even better people. You can't go wrong with their office.
Chris C.
00:17 21 May 18
The level of excellence by the doctors and staff is second to none. I was truly pleased with my treatment and would recommend them to anyone.
Mikal J.
14:40 15 May 18
Great experience with very professional staff!
Melissa H.
14:48 01 May 18
I could not be more happy with the way my teeth turned out!!! From my consultation to the day I got my braces off has been nothing short of an amazing experience. As an adult going back to braces was very humbling and I was treated with nothing but kindness and respect. I always felt welcome and the entire team gave me excellent care! If you are considering an orthodontist practice, you will not be disappointed!
chris B.
17:15 11 Apr 18
After having my children’s teeth issues addressed, I decided it was my turn. Where did I choose to go for Invisalign? Well, I trusted the care and results my children experienced from Cassinelli & Shanker Orthodontics, so of course I looked no further for myself! I am so pleased with my results, the staff is a joy to experience and I can’t say enough about the care I received from all of the orthodontists!!!Thank you 😊
Ian T.
21:58 04 Apr 18
I am extremely grateful and satified with my experience. The service was excellent, professional and friendly every single time. I would recommend everyone to visit this office.
Kelsey B.
19:51 22 Mar 18
Hearing I needed braces as an adult crushed me initially. I was absolutely dreading getting them and going through the process again since I had already had them as a child. However, I am SO happy I was referred to Cassinelli and Shanker Orthodontics. Not only are they friendly and welcoming, but I thoroughly enjoyed getting to know their staff. Most importantly, they kept me informed of everything they were doing through the entire process and even made sure to stick to the deadline I was hoping for. I really wanted to get the braces off before my best friend’s wedding and they made that happen! I am so happy with the turn out and highly recommend this team to anyone in need of orthodontics!
Brian H.
18:47 14 Feb 18
Did an awesome job with both my son and daughter. Drs Shanker and Cassinelli have been amazing! Highly recommended!!
Julie M.
22:03 07 Feb 18
Very friendly and inviting staff! Bev and Dr. Cassinelli explained everything thoroughly. My daughter felt very comfortable and liked the staff!
Amanda H.
16:16 04 Jan 18
Great office, new patient coordinator is really nice and welcoming. They have screens to show you digitally what work they would like to plan and how it will impact your child's mouth. Really helpful!
Emily B.
15:52 13 Dec 17
I am a general dentist and have worked with Drs. Shanker & Cassinelli for many years. I appreciate that they are both Board Certified Orthodontic Specialists. They are not only tremendously talented practitioners, they are also of very high character. I recommend them to anyone seeking orthodontic care in the West Chester & Cincinnati areas.
Owen W.
18:40 15 Nov 17
Great experience would definitely recommend!
Juno
01:28 02 Aug 17
The staff is very nice and the atmosphere is very comfortable
TM G.
02:07 28 Jun 17
Best decision I've ever made!
Rachel M.
15:50 04 May 17
Dr. Cassinelli and his staff have been nothing short of incredible. My daughter got her braces off today and we couldn't be more pleased with the results. We would recommend them to anyone looking for a doctor who provides personal service and care. The cost was upfront and never changed. We're very happy.
Justin M.
13:21 23 Mar 17
These guys are great. They offer great care with thorough explanations.
Patricia R.
14:52 21 Mar 17
Great results and very friendly staff.
Radhika I.
15:16 17 Mar 17
We are new to the practice but so far, 2 appointments in, have loved the experience. The appointments start on time, and the patient coordinator -Beverly, immediately put us at ease. She is very thorough, detailed and open to questions. We met with both Dr.Cassinelli and Dr.Shanker, and they came across as caring experts. They won my kids over, who were anxious going in but excited to go back now. They took time to explain why my kids could use braces, did not make it sound easy or scary - gave them the facts and inspired trust with their calm demeanor. From a parents perspective, I have all the information I need in my first appt, and don't feel rushed. Highly recommend the practice.
Creating C.
23:42 08 Feb 17
Our experience at our consultation with Dr. Shanker was excellent. The new patient coordinator, Beverly, was friendly and accommodating, as was the rest of the staff. Dr. Shanker won us over with his candor, his expertise, his conservative approach to treatment, and his great sense of humor. He put my daughter (and me) at ease, and we look forward to working with him for the next few years.
Amanda S.
18:57 26 Jan 17
I was referred to Drs. Cassinelli & Shanker Orthodontics by my dentist, although the choice to properly align my teeth as an adult was my own. From the first call, their office staff was incredibly friendly. Upon visiting for the first time, I was greeted warmly and at no point felt shamed for being an adult who has waited so long to take care of their teeth. The new patient coordinator, Bev was bubbly and informative. Dr. Cassinelli was warm and thoughtful when explaining the process. I look forward to achieving a more beautiful smile with this wonderful team!
Gina M.
14:42 27 Dec 16
The staff were very pleasant and helpful andDr Cassinelli did a great job!
Drew B.
16:56 06 Dec 16
It took some time, but definitely worth it!
Brigid H.
16:48 17 Nov 16
We had an outstanding experience with both Dr. Cassinelli and Dr. Shanker. Both of my children had braces, and one required jaw surgery. I knew I could contact either doctor with questions and concerns at any time. The whole staff is friendly and professional. Many went out of their way to alleviate my fears about the jaw surgery - especially Phyllis. We interviewed 3 other orthodontists, but I knew we were in the right place after meeting with them. Today my kids have beautiful, healthy smiles - one of the best decisions I ever made.
Samiran C.
01:14 02 Nov 16
We consulted them for braces for our child. Our experience with them has been great,
L M.
19:56 19 Oct 16
Always on time, never waited. You know what to expect for your next visit so you can plan accordingly. Very professional! Great service. Definitely would recommend!!
Coreen B.
16:35 06 Oct 16
Excellent doctors and staff. State of the art facility. Wonderful experience!
shelly M.
15:39 08 Sep 16
When I walk into the office I am greeted by Cheryl. She is the sweetest and kindest person! Dr. Cassinelli and Dr. Shanker are the best orthodontists in Cincinnati! My daughters Kennedy and Margo have the most beautiful smiles! Thank you the gift that will last a lifetime!
Erin E.
15:59 16 Aug 16
Both doctors were very thorough in both helping me to understand all procedures taking place throughout the treatment, and in their more frequent check-ups. I felt respected and valued as a patient, by both the doctors and the assistants. Wonderful job!
Elizabeth W.
14:23 11 Aug 16
I highly recommend Cassinelli and Shanker for your orthodontic treatment. The entire staff is fabulous. There were no unexpected surprises, and our treatment stayed on track from start to finish. I've never seen my son smile the way he did, when he first saw his new smile!
Mark K.
14:57 19 Jul 16
I love the staff, they all treat you with much respect and care, and the work they do on you teeth is fantastic! I'm very glad that I dedided to go here
Noah S.
14:16 19 Jul 16
Got my braces on, now they're off. My mouth looks so much better than it did before. Only orthopedic dentists I've ever had so I can't really say hey are better or worse than others.
Michelle B.
14:41 28 Jun 16
Great experience all the way through!!!
Daniel L.
01:48 25 May 16
Great Orthodontist! As an adult with braces, they couldn't have made the process any easier. They were honest with the treatment options, the pricing was good, and they were right on with the time frame. Receptionist and assistants were always friendly and remembered me from visit to visit. I saw both Dr. Cassinelli and Dr. Shanker during my treatment. Both were friendly, professional, and I felt confident that they knew what they were doing. Appointment scheduling was flexible and they were able to work with my work schedule. One thing that was different from many of the other orthodontists that I visited for estimates was the amount of automation they had built around their practice. You get an account login where you can see your dental X-rays, they email you appointment reminders, and you can view your payments and contract balance online. They helped me to get the flex spending account payments set up through my work which saved a good chunk of money in the end. Overall, I recommend them if you need an Orthodontist in the Cincinnati area.
Molly B.
12:27 22 Apr 16
I recently had my braces removed and love my new smile!! All thanks to Dr Cassinelli and Dr Shanker. I can not say enough about the incredible staff they are always professional and friendly. I would highly recommend Dr Cassinelli and Dr Shanker for any orthodontic treatment. They are the Best!!!!
Madison K.
14:02 24 Mar 16
Very good experience! Love my smile!
Howie H.
14:52 22 Mar 16
Mary Hooker- this office is excellent, the staff and doctors are wonderful. I would definitely recommend dr Cassinelli and Shanker to anyone.
Nadia M.
14:40 03 Mar 16
Great teamNice doctorsI love my new smile😍
Neal L.
01:35 08 Oct 15
Drs. Cassinelli and Shanker and Staff are top notch. Not only do I refer my patients to their office, but I trust them with the care of my own family. I would highly recommend their practice!
Bernadine O.
15:35 27 Aug 15
We always had great service and lots of smiles.
Karen L.
23:37 12 Mar 15
My son and two daughters have perfect teeth now. Everybody was always incredibly nice. My grandson is now a new patient. I would definitely recommend them....
Sara G.
19:23 15 Feb 15
We love Dr Cassinelli and Dr Shanker and their staff! They waited long enough for my daughter to stop growing to make sure they would only have to do braces once. I like this conservative approach. My daughters teeth look wonderful. They offer lots of incentives to keep the kids involved in their own process.
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