Meet Our Team

Our experienced and talented team is committed to working with you and your family to create comfortable, stress-free, and rewarding orthodontic experience

Tracy
Tracy
Human Resources Administrator

I handle the hiring of staff, payroll, and all employee-related matters. Most of my interactions with patients involve helping the front desk when they are busy. I love to meet new people and make sure they are having a positive experience at the office. I love being able to work with my husband, Dr. Cassinelli, to make his practice everything he wants it to be!

We have three children — Elena, Jeremy, and Madison — two large dogs and two cats. We love to travel, go boating and watch college football. We root for Alabama and Ohio State! Roll Tide and Go Bucks!

Tracey
Tracey
Marketing Coordinator

I manage and coordinate all marketing to drive business growth. I oversee internal and external promotions, maintain website, social media, sponsorships, advertising, design of marketing materials, staff and local event planning, and build relationships in the community. I enjoy spending time with my family, traveling and attending sporting events.

Katie
Katie
Front Desk Coordinator

After being in retail and customer service for over twenty years, I joined Drs. Cassinelli, Shanker and Baker’s team as a front desk coordinator. Patients and their happiness is my priority. My goal is to make sure each person feels comfortable and welcomed into the office and to assist with answering questions and scheduing appointments. It is wonderful to see the profound changes in our patients’ smiles.

In my spare time I enjoy spending time with my husband Ben and our two children, Josephine and Liam. I love to decorate, cook and host people over at my house and watch my kids play sports.

Bev
Bev
Lead Front Desk Coordinator

I enjoy meeting and welcoming patients into our office for the first time. There is such a feeling of achievement as I see the journey our patients make to a great smile. We take pride in the relationships we form with our patients and their families. Our staff is a great group who care about our patients.

I have three children, Taylor, Trista, and Colten. In my spare time I enjoy various outdoor activities including watching my son play lacrosse.

Olivia
Olivia
Front Desk Coordinator

It has been with my pleasure to transition from Retail Store Management for many years to a Front Desk Coordinator here with our Ortho team. I enjoy working in an environment that simply puts people first. My passion is to build connections and to experience the small glimpses into our patients lives that help make lasting impressions. Outside of work, I enjoy spending time with my Husband, Alex, and our two golden retrievers Willow and Luna. We enjoy traveling, decorating our home (especially for the holidays) and going to nature parks.

Stacy
Stacy
Front Desk Coordinator

I look forward to welcoming patients and their families to our office. It is my goal to provide exceptional customer service to our patients and help them in every way possible. Having been in orthodontics myself both as a child and as an adult, I am extremely empathetic to patients needs and wants because I have been there myself. I am also a parent of two children who successfully completed their orthodontic journeys with Drs. Cassinelli, Shanker & Baker, and we could not be more pleased.

I have been married to my husband Jeff for over twenty years and we have two beautiful and amazing daughters, Rachel and Megan. My husband and I are both graduates of the University of Cincinnati and we always root for the Bearcats! In my spare time I enjoy spending time with my family, playing music trivia and watching my daughter Megan cheer as a cheerleader for her High School.

Bridgette
Bridgette
Front Desk Coordinator

I joined this awesome team in May 2022. I previously worked customer service in retail for 18 years but needed a change in schedule to spend more time with my kids. I love interacting with the patients and helping provide the most comforting experience possible. In my spare time I have fun doing activities, dancing, and being silly with my three girls.

Sandy
Sandy
Financial Administrator

I handle all accounts payable and receivable and get all paperwork ready for new patients starting treatment. I am always available to speak with families regarding insurance and payment matters and try to answer their questions as best as I can. I love the fact that my job is so varied. There is always something different to do, from posting payments, paying bills, and working on insurance matters with Terry to preparing paperwork for patients. I work with a really great group of women!

My husband’s name is John and we have two kids, Ben and Allie. I love to do yard work, especially cutting the grass with the riding mower!

Terry
Terry
Insurance Coordinator

I call insurance companies to check policy benefits, pre-authorize treatment, and file insurance claims. Most of my time is spent on the phone with insurance companies making sure our patients are getting the most from their coverage. I communicate with our patients about their benefits and help answer their insurance questions. Drs. Cassinelli and Shanker and the entire staff are wonderful people to work with each day.

My husband Mike and I enjoy spending time with our daughters, Emily and Abigail. We also have a Goldendoodle named Claire.

Stacey
Stacey
Financial Office Assistant

As a Financial Office Assistant I contact dental insurance companies and verify benefits so we can provide accurate benefit information to our patients and families on their first visit. I am excited to share that I joined this amazing team in March of 2019.

I am married to my wonderful husband, Jared, and we have two sons, Andrew and Aaron. Jared and I are Miami Mergers and Aaron is following in toe as a Miami University student as well. I have served as a leader in the scouting program for over 13 years and as Vice President of our elementary school PTO.

Our family treasures our time together and some of our favorite family activities include Kings Island’s Halloween Haunt and weekend movie watching at the Holiday Auto Theater. We love the outdoors, taking hikes, watching movies and enjoying a good cup of coffee together at the end of each work day.

Kathy
Kathy
Financial Office Assistant

I was hired to work in the financial office. I have lived in Cincinnati all my life and have 5 brothers and sisters. I love all animals, enjoy spending time with my family, watching sports and traveling.

Melissa
Melissa
New Patient Coordinator

As a new patient coordinator in our office, I will be here to guide you through this new and exciting adventure! I have worked with Drs. Cassinelli and Shanker since 2005. My role in the office has changed over the years from orthodontic assistant to new patient coordinator, so I have a great understanding of our patients’ needs. I’m here to make your orthodontic experience easy and enjoyable.

I have three wonderful children, Noah, Micah, and Madelyn, a dog and a cat and love spending time with my family.

Emily
Emily
New Patient Coordinator

New Patient Coordinator
I am one of the new patient coordinators for Drs. Cassinelli, Shanker, and Baker. I enjoy getting to meet all of the new families who come into our practice and help them decide on the best treatment for themselves or their child. I joined the practice in January 2017 and worked for two years as an orthodontic assistant and recall coordinator. My favorite part about my job is seeing the progress from start to finish on someone’s new smile.

When I’m not working, I enjoy shopping and going to UC Football games. I got married in October 2018 to my husband Chris and am expecting a baby boy later this year! I also enjoy spending time with my friends, family, and my dogs.

Mandy
Mandy
Lab Tech/Orthodontic Assistant

I am a lead orthodontic assistant and also order supplies for both office locations. I have worked for the practice since 2004. Our doctors are the best at what they do and are wonderful people! Our office takes pride in what we do, and we want all of our patients to feel comfortabale, have a great experience and a beautiful smile.

I have been married to my husband James since 2011. We have two amazing boys, Declan and Drake. We like going to the children’s museum, the zoo and spending time outdoors.

Anne
Anne
Lead Orthodontic Assistant/Recall Coordinator

I love to meet our patients and their families. I strive to make each interaction a positive one and hope that our patients enjoy the time they spend in our office. I love working with children and treat them as I would my own kids. Both of our doctors are extremely caring and very enthusiastic about their jobs. We love to see our patients smile!

I am married to my husband Michael, and we have four children — Will, Adam, Timothy, and Clara — one dog, and three cats. When I’m not spending time with my family, I enjoy playing volleyball, coaching volleyball, and spending time outdoors.

Jenna
Jenna
Clinical Manager

I am a Clinical Manager for Drs. Cassinelli, Shanker, and Baker. I also have my coronal polishing certificate and do sterilization and radiography. I enjoy getting to know my patients and helping them feel comfortable with any procedure being done. I love watching a patient’s progress from start to finish. The patient’s smile at the end of their journey is the best part of my job.

Outside of the office, I enjoy spending time with my husband Johnny and our son Brody. I am expecting another baby boy this summer! I also have a chocolate lab named Brewer. I love spending my free time outdoors, boating, camping, and going to my son’s sporting events. Family time is the best time!

Ashley
Ashley
Clinical Manager

I am an orthodontic assistant for Drs. Cassinelli and Shanker. I completed a dental assisting program and received my certificate and radiology license. I joined the practice in the fall of 2012. My favorite part of my job is seeing the patients progress in their treatment and the end result.

When I’m not at work, family means the most to me. I am married to Chris and am the proud mommy of Elliott. I am expecting my second child, another boy, in 2021!

Lauren
Lauren
Recall Coordinator

I’ve been working in the dental field for nearly a decade now! I find it so rewarding to witness a patient loving their new smile! I feel blessed to work alongside talented doctors who have an obvious passion for what they do.

I’m a wife and mother to three amazing kids! We all enjoy camping and spending time with our family and friends in our spare time.
Jenny
Jenny
Records Tech/Orthodontic Assistant

I assist our doctors chairside and keep the sterilization room stocked and in order. I take the time to really care about my patients and give them the individual attention they deserve. Our office has a very relaxing environment, and it is a fun place for both our patients and our staff.

My husband’s name is Matt and we have two children, Kyla and Ryan, and a dog named Leah. I love coaching and playing volleyball, volunteering at my children’s schools, and working in my yard.

Laurie
Laurie
Orthodontic Assistant

I assist our doctors at chairside with radiology and sterilization. I like to engage my patients with interesting conversation to help them feel comfortable and at ease with their procedures. The doctors are funny and have positive attitudes. They are great with patients, both clinically and personally. I love seeing the success our patients experience and the happiness a new smile gives them.

I have been married for almost 28 years to my husband Jeff. We have two children, Taylor and Haley. I enjoy working out and spending time with my family.

Sydney
Sydney
Lead Orthodontic Assistant

I am a lead orthodontic assistant for Drs. Cassinelli, Shanker, and Baker. I attended Ross Medical Education Center to get my dental assisting/radiology certificate. I joined the practice in the Spring of 2019. My favorite part of the job is the relationships that I make with our patients.

When I’m not at work I enjoy spending time with my family and friends and running in 5k, 10k or spartan races.

Chelsey
Chelsey
Lead Orthodontic Assistant

I am working as a lead orthodontic assistant and love it! I love helping people achieve confidence with a beautiful smile!

In my free time, I love spending time with my sons, Noah and Dre, and my dog Ace. We love to go to Kings Island, watch Friends, and eat pizza. Something else about me is that I can speak German!

LANGUAGES: German

Ava
Ava
Orthodontic Assistant

I joined the practice June 2021 as an Orthodontic Assistant. I have wanted to work in the orthodontic side of dentistry ever since I had braces! I absolutely love this job and love seeing all the patients so happy with their outcomes!

In my free time I love to spend time with my French bulldog puppy, Faye. I enjoy spending time with my family and friends as well!

Natalie
Natalie
Orthodontic Assistant
I recently graduated dental assisting school and received my radiology license. The past five years I have spent my time at a salon working as a licensed cosmetologist and assistant, but am looking forward to my new career.
In my free time I love spending time with my new rescue pup Stella, family, and friends.
Bryn
Bryn
Orthodontic Assistant

I joined the practice September 2021. I am currently a senior at Butler Tech for dental assisting. I am attending Indiana University South Bend to play soccer and major in biochemistry. I plan to attend dental school and become an orthodontist! In my free time, I love to travel and read.

Shelby
Shelby
Orthodontic Assistant

I joined this awesome team in August 2021. I’m a student at Sinclair community college. When I’m not shopping or hanging out with my friends, you’ll find me on Lake Cumberland enjoying our boat or hiking the beautiful trails.

Kara
Kara
Orthodontic Assistant

I started working for the office in December 2021. I received my Dental Assisting and Radiology Certificate from ADAPT Dental Academy. In my free time, I enjoy spending time with family and friends.

Peyton
Peyton
Orthodontic Assistant

I joined this phenomenal team in December of 2021 as an Orthodontic Assistant, and I am a student at the University of Cincinnati. If I am not in Florida, you can find me at home with my dogs or shopping.

Allie
Allie
Orthodontic Assistant

I joined this amazing team in March 2022. I have my B.S. in Biochemistry and M.S. in Health Studies & Kinesiology. I plan to apply to dental school soon. I am excited to start my career in dentistry and help patients gain confidence with a beautiful smile! In my spare time, I enjoy being outside, taking my dog on walks, and traveling.

Mya
Mya
Orthodontic Assistant

I Joined the team in May 2022 as an Orthodontic Assistant. My favorite part of the job is being able to help others achieve a beautiful smile. I can’t wait to get to know my patients more! When I’m not working, you can find me shopping, trying new restaurants, or hanging out with friends and family.

Samikshya
Samikshya
Orthodontic Assistant

I am a foreign-trained dentist. I moved to the United States in 2020 and worked as a dental assistant for a general dentist for 2 years. I love my job! When I’m not at work, I love to spend time with my husband, hiking and camping.

Ashley
Ashley
Orthodontic Assistant

I joined Cassinelli, Shanker & Baker as Orthodontic Assistant in 2022. I have worked over 16 years in the medical field. I enjoy helping patients achieve their beautiful smiles. In my free time, I enjoy spending time with my daughter, family and visiting our Tennessee lake house as often as I can.

Abby
Abby
Orthodontic Assistant

Hello, I’m Abby!

I have worked in Orthodontics for over 5 years. I love to travel, read, and go hiking with my dog!

Brooklyn
Brooklyn
Orthodontic Assistant

I joined the team early 2023.

Leanna
Leanna
Sterilization Tech

I joined the team in October, 2022. I currently attend Butler Tech for dental assisting. I play 1st singles Varsity Tennis. In my free time, you can find me on the court or spending time with family and friends.

Liz
Liz
EFDA

My name is Liz. I have been working in dental for over 12 years and 8 of those have been an an EFDA. I have 4 children, 3 boys and a girl. In my free time, I enjoy concerts, summer time at Houston Woods and spending time with family and friends.

Tabitha
Tabitha
Orthodontic Assistant

I joined the team in May 2023 to work as an orthodontic assistant. I have lots of pets and enjoy anything outdoors, especially hiking.

Heather
Heather
Lab Technician

I have worked with Dr. Cassinelli for more than 20 years. I run the in-house lab, make orthodontic appliances, and fill in as a new patient coordinator and assistant when needed. I love getting quiet, shy patients who don’t talk. I am a talker, so I love to try to get them to open up and have fun when they are here. I want everyone to enjoy coming to the office.

I am married with two daughters, Skyla and Kayla, both are in college at BGSU. I love to travel and try new foods.

Erika G.
Erika G.
Lab Technician

I am an Orthodontic Assistant. I like making patients feel welcomed, and eliminating their worries and fears. Helping our patients throughout the journey to their beautiful healthy smiles is the best part of my job. It’s priceless to see the happy dance after the braces come off!

I am originally from Lithuania and I am married with four daughters. I love to be outdoors, hiking, gardening, traveling and enjoy photography.

LANGUAGES: Lithuanian and Russian